A lady died in January of 2008, and Citibank billed her for February and March for their annual service charges on her credit card, adding late fees and interest on the monthly charge. The balance had been $0.00 when she died, but was now somewhere around $60.00. A family member placed a call to Citibank. Here is the exchange, according to an article I read yesterday in a “throw-away” newspaper called Yeller Seller.
Family member: “I am calling to tell you she died back in January.”
Citibank: “The account was never closed and the late fees and charges still apply.”
Family member: “”Maybe you should turn it over to collections.”
Citibank: “Since it is two months past due, it already has been.”
Family member: “So what will they do when they find out she is dead?”
Citibank: “Either report her account to frauds division or report her to the credit bureau. Maybe both.”
Family member: “Do you think God will be mad at her?”
Citibank: “Excuse me?”
Family member: “Did you just get what I was telling you–the part about her being dead?”
Citibank: “Sir, you’ll have to speak to my superviro.”
Supervisor gets on the phone.
Family member: “I’m calling to tell you she died back in January with a $0 balance
Citibank: “The account was never closed and late fees and charges still apply.”
Family member: “You mean you want to collect from her estate?”
Citibank: “Are you her lawyer?”
Family member: “No, I’m her great nephew. (Lawyer information was given.)
Citibank: “Could you fax us a certificate of death?”
Family member: “Sure.” (Fax number was given.)
After they got the fax.
Citibank: “Our system is just not set up for death. I don’t know what else we can do to help.”
Family member: “Well if you figure it out, great. If not, you could just keep billing her. She won’t care.”
Citibank: “Well the late fees and charges do still apply.” (What is wrong with these people!!?”
Family member: “Would you like her new billing address?”
Citibank: “That might help.”
Family member: “Odessa Memorial Cemetery, Highway 129, Plot number 169.”
Citibank: “Sir, that’s a cemetery.”
Family member: “And what do you do with dead people on your planet???”
EDIT: Monday 12:49 pm.
Okay, I’m a thief: I admit it, but I just couldn’t help myself. I stole this picture from Tena. You must go to her site and read. You will be sick with laughter.