This telephone business is strange–one that I have talked of before and again here. Jerry’s cell phone has been acting crazy for a few weeks, but he’s put up with it, because our two-year agreement with Verizon was almost up, and some times you get free phones and other perks if you sign on for another term. Not to be this time, though. He went to several places here in Santa Maria where we are at the moment, but could get no satisfaction. Finally, at the Verizon shop, he asked the technician to see if he could repair Jerry’s phone.
“Sir, the phone’s are only guaranteed for a year.”
“A year? Strange isn’t it that the service agreement is for two years, but the phone you sell so that I can talk during those 24 months is guaranteed only for a year,” Jerry protested.
stammer…stammer “Well, yes, but you always can buy an extended warranty, Mister.”
The employee was kind enough to reprogram Jerry’s phone, but after trying to use it for another day, Jerry decided he would just have to buy another one. He went back to the Verizon store. Jerry really doesn’t care about having a fancy phone that costs several hundred dollars, and even the plain ones at the Santa Maria store were $200.00 and more, so Jerry asked:
“Do you have a refurbished phone I can buy?”
stammer…stammer “Well, we do, but we usually save them for a customer who will extend their service contact.”
“Well, I want to buy a refurbished phone.”
“Let me check with my boss, Sir, and see what we can do.”
The upshot was that Jerry’s persistence finally produced a refurbished phone for around $100.00 that is guaranteed to work for a year.
Check out the story below of an 85 year old gentleman, who has been leasing a phone for five decades. He’s paid thousands of dollars for that gold colored phone, not realizing he had other options. The story is illuminating. Read it here.